At Vetnique Labs LLC, we stand behind our products and quality controls. We are so confident that you will be pleased with our products for your pet that we offer a 3-month hassle-free guarantee. If for any reason you are not fully satisfied with a Vetnique Labs pet product you purchased from Vetnique Labs or one of our authorized resellers, you may request a full refund of the purchase price of the product or a replacement product within 3 months of the date of original purchase.
We strive to be a different kind of company where we stand behind our word and our commitment to be better. We promise to deliver only the highest quality pet supplements and to help improve the health and well-being of your pet. Unlike most companies that make it difficult to contact them, we offer many easy ways to get in touch! You can contact us at any time at 1-800-643-7558, chat using our online feature, or send us an email at firstname.lastname@example.org.
To submit a Guarantee request, please have information available regarding where and when you purchased your product when you contact us. If your request is approved, you will then need to send us proof of purchase. You must submit your Guarantee request within three (3) months of the date of original purchase. The Guarantee is limited to the original, end-user purchaser.
Please note that we reserve the right to verify information, require a valid proof of purchase, require you to return your product to us, and to deny Satisfaction Guarantee requests in its discretion in cases of suspected fraud or if the purchaser has abused the Satisfaction Guarantee.
Thank you for being a loyal customer and for allowing us to be involved in the wellness of your pet!