Shipping & Returns

Free shipping on all retail orders of $30 or more!

SHIPPING POLICIES

We offer many shipping options to best suit your needs. All orders placed will be processed within 24-48 hours pending credit card approval during normal business hours Monday - Friday from 8:00 am to 5:00 pm Central time. Orders placed outside of our normal business hours or on weekends and holidays will be processed on the following business day. Once your order has been processed and your payment has been received your order will be shipped via the delivery method that you selected. Shipping charges and fees are based on weight, location, and type of delivery service. Once your order is fulfilled and shipped we will send you a confirmation email with the shipping and tracking information.


Example Shipping Options & Delivery Times (within the United States):

USPS Standard Ground Shipping: 3-7 business days

UPS Ground: 3-5 business days

UPS 2 Day: 2 business days
UPS Standard Overnight: 1 business day
International Orders: Delivery Times May Vary

Glandex - Shipping and Return Information

International SHIPPING & Exceptions

Canada

We ship anywhere in Canada from our distribution center in the US. For some of our products we ship from our local distribution centers located in Toronto and Vancouver which allows for quicker delivery times.Customs & duties are all prepaid and included in the final shipping cost.

Canada Shipping Exceptions
Glandex® Beef Liver Powder

United Kingdom

We ship anywhere in the United Kingdom from our distribution center in the US. For some of our products we ship from our local distribution center located in London which allows for quicker delivery times. Customs & duties are all prepaid and included in the final shipping cost.


UK Shipping Exceptions
Glandex® Beef Liver Powder

Australia

International Orders (All Other Countries)

We offer international shipping to most countries for Glandex Soft Chews only, simply select your country at checkout along with your preferred shipping method. You may be responsible for customs/duties from your local country. These charges are not included in the shipping charge.


International Shipping Exceptions

Glandex® Powders - All flavors

REFUND/RETURN POLICY

We offer a 90 Day Guarantee on all Glandex Orders

At Vetnique Labs LLC, we stand behind our products and quality controls. We are so confident that you will be pleased with our products for your pet that we offer a 3-month hassle-free guarantee. If for any reason you are not fully satisfied with a Vetnique Labs pet product you purchased from Vetnique Labs or one of our authorized resellers, you may request a full refund of the purchase price of the product or a replacement product within 3 months of the date of original purchase.


We strive to be a different kind of company where we stand behind our word and our commitment to be better. We promise to deliver only the highest quality pet supplements and to help improve the health and well-being of your pet. Unlike most companies that make it difficult to contact them, we offer many easy ways to get in touch! You can contact us at anytime at 1-800-643-7558, chat using our online feature, or send us an email at support@vetnique.com.


To submit a Guarantee request, please have information available regarding where and when you purchased your product when you contact us. If your request is approved, you will then need to send us proof of purchase. You must submit your Guarantee request within three (3) months of the date of original purchase. The Guarantee is limited to the original,end-user purchaser.


Please note that we reserve the right to verify information, require a valid proof of purchase, require you to return your product to us, and to deny Satisfaction Guarantee requests in its discretion in cases of suspected fraud or if the purchaser has abused the Satisfaction Guarantee.


Thank you for being a loyal customer and for allowing us to be involved in the wellness of your pet!


To initiate a return please contact us at returns@vetnique.com or call 1-800-643-7558.


All returns should be addressed to:

Vetnique Labs
Returns Department

1748 W. Jefferson Ave #160

Naperville, IL 60540 USA

AUTHORIZED SELLERS

Vetnique Labs® stands by its products unconditionally when they are purchased at an authorized seller. However, please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, our 100% Satisfaction Guarantee does not apply to products purchased from unauthorized resellers, including, but not limited to, those listed at the link below. If you have any questions or concerns whether a seller is an authorized Vetnique Labs seller, you can always contact us before your purchase.